Privacy Policy.

Who we are

The data controller responsible for your personal information is JNE Building Services Limited, company number 17147567, operating the JNE Internal Doors service.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, telephone number, email address and property postcode.
• Information about your proposed door project, such as the number of doors, preferred style and reason for replacement.
• Messages, call notes, appointment details, quotations and information created while dealing with your enquiry or project.
• Technical information such as your IP address, device, browser, referring page and website activity where this is collected through cookies or similar technologies.
• Any other information you choose to provide to us.

Please do not submit sensitive personal information that is not needed for your enquiry.

How we use your information

We may use your personal information to:

• Respond to your enquiry and discuss your requirements.
• Send the door collection and inspiration guide you requested.
• Arrange a free home measure, prepare a quotation and provide our services.
• Contact you by telephone, email or SMS about your enquiry, appointment or project.
• Manage customer records, payments, warranties, complaints and aftercare.
• Operate, secure, understand and improve our website and advertising.
• Meet our legal, tax, accounting and regulatory obligations.
• Send optional marketing where we have a valid lawful basis and you have not opted out.

Our lawful bases

We only use personal information where data protection law allows us to. The lawful bases we may rely on are:

• Taking steps at your request or performing a contract — for example, responding to a quote request, arranging a survey and carrying out agreed work.
• Legitimate interests — such as administering enquiries, protecting our business, improving our service and following up a genuine request, provided your rights do not override those interests.
• Consent — for optional marketing or non-essential cookies where consent is required. You can withdraw consent at any time.
• Legal obligation — where we must retain or disclose information to comply with the law.

Who we share information with

We do not sell your personal information. We may share it only where reasonably necessary with:

• Our employees, authorised contractors, surveyors and installers involved in your enquiry or project.
• Website, hosting, CRM and automation providers, including HighLevel/LeadConnector and Zapier where used.
• Email, SMS, telephone, document, payment, analytics and advertising service providers.
• Professional advisers such as accountants, insurers and legal advisers.
• Regulators, courts, law-enforcement bodies or other parties where disclosure is legally required.

Service providers acting for us are expected to use information only for the agreed purpose and protect it appropriately.

International data transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure an appropriate legal transfer mechanism and safeguards are in place, such as UK adequacy regulations or approved contractual protections.

How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected, including:

• Quote enquiries that do not become customers: normally up to 24 months after our last meaningful contact.
• Customer, quotation, payment, installation, warranty and accounting records: normally up to six years after the relevant project or financial period, or longer where a warranty or legal requirement applies.
• Marketing information: until you unsubscribe, object or withdraw consent. We may retain a minimal suppression record so we can respect your preference.
• Website and cookie information: for the period stated in the applicable cookie or provider settings.

We may keep information for longer where necessary to establish, exercise or defend legal claims.

Cookies and website tracking

Our website may use strictly necessary cookies to make the site and quote form work. We may also use analytics or advertising technologies to understand website performance and measure campaigns.

Where the law requires it, non-essential cookies and similar technologies will not be used unless you give permission through the website's cookie controls. You can also change or delete cookies through your browser settings.

Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete or restrict the use of information.
• Object to certain uses, including direct marketing.
• Ask for certain information to be transferred to you or another organisation.
• Withdraw consent at any time where consent is the basis for processing.

These rights are not absolute and may depend on the circumstances. To make a request, email [email protected]. We may need to verify your identity before responding.

Marketing preferences

You can ask us to stop sending direct marketing at any time by using an unsubscribe option in the message, replying to tell us to stop, or contacting us using the details above. Stopping marketing will not prevent us from sending necessary messages about an active enquiry, appointment or project.

Security

We use reasonable organisational and technical measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

Complaints

Please contact us first if you have a concern about how we use your information, so we have an opportunity to resolve it.

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator. Visit ico.org.uk/make-a-complaint or call 0303 123 1113.

Changes to this notice

We may update this privacy policy from time to time to reflect changes to our services, technology or legal obligations. The latest version will always be published on this page with the date it was last updated.